Refund and Returns Policy

At Noor Al Hijab, we are dedicated to ensuring our customers’ satisfaction with each purchase. If you are not fully satisfied with your order, please review our refund and returns policy below.

1. Returns Eligibility

Returns are accepted only for items that are unused, unwashed, and in their original packaging with tags attached. Items must be returned within 7 days of the delivery date. Unfortunately, we cannot accept returns on sale items or gift cards.

2. Return Process

To initiate a return, please contact our customer service team at [Your Contact Email] with your order number and the reason for the return. Once your return request is approved, you will receive instructions on how to send the items back to us. Return shipping costs are the responsibility of the customer.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that initial shipping costs are non-refundable.

4. Exchanges

At this time, we are unable to offer direct exchanges. You may return your item for a refund and place a new order for the preferred item.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving the order with photos of the issue. We will work with you to ensure a satisfactory resolution, which may include a replacement or refund.

If you have any further questions, feel free to reach out to our customer service team at [Your Contact Email] or [Your Contact Number].

Thank you for shopping with Noor Al Hijab!